Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from TrainingSol will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude.
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Improve your IT skills with self-paced, interactive, and engaging online training. Login from our state-of-the-art training center or from the comfort of your living room. Browse our catalog an register now!
Let our instructors’ software knowledge help you in the classroom and beyond. Our class sizes are small, allowing for full student participation and learning. Browse our catalog an register now!